Mobile Doctors 24-7 turns to the Cloud for Improved Healthcare Services

Mobile Doctors 24-7, a Dubai based doctor and wellness control centre has adopted Microsoft Azure and Office 365 to boost its operational efficiency, and reduce IT costs in order to provide improved healthcare to its patients. The decision was made to ensure optimum focus on patient healthcare and wellbeing, without the concerns of safeguarding data and maintaining an IT infrastructure.

Running a physician and wellness helpline, and providing round-the-clock medical expertise to customers throughout the Middle East and North Africa region with the help of medicine specialists and wellness consultants, Mobile Doctors 24-7 (MD 24-7) has succeeded in providing primary care to several patients, reducing the need for non-emergency hospital visits. Adoption of a complete integrated solution available in the form of Microsoft Azure and Office 365 has simplified the daily operations of MD 24-7 and provided reliable data security. Cloud technology ensures doctors can have easy access to critical information as well as allowing them to create, edit and share documents with colleagues while they are on the move visiting patients. Doctors, thus benefit from the advantages of technology no matter where they are and maintain seamless communication with access to patient history at their fingertips. 

Raouf Khalil, Founder and CEO of MD 24-7 said “The growing demand of our services resulted in an increased strain on our IT resources and addressing these infrastructure challenges on our own would have been very costly. Microsoft Azure came as an excellent recommendation from our IT consultant, as a solution for addressing primary healthcare and data security issues, to improve business agility and enhance overall business dynamics.

“Microsoft Azure reduces our worries as it complies with HIPPA (Health Insurance Portability and Accountability Act of 1996), an element vital in the healthcare industry to maintain privacy of patient information. Moreover, Office 365 helps our doctors to collaborate better and communicate more effectively. Moving to the cloud has helped the company focus more on core tasks, as well as take care of its security concerns.” He added.

According to the American Medical Association, 70% of non-life threatening medical issues can be resolved by speaking to a doctor on the phone. Built on the Microsoft Azure platform, patients can now log into the Mobile Doctors smartphone app and communicate their concerns with the doctors through voice, video or text, having quicker access to their services through this revolutionary method.

“Microsoft has always prided itself to be at the forefront of technological advancement, empowering people and organisations all around the world to achieve more”. Said Haider Salloum, SMB Segment Director, Microsoft Gulf. “Our collaboration with Mobile Doctors 24-7 goes hand in hand with our efforts to empower businesses to increase their business productivity and reduce their IT costs. With the help of our cloud technologies, SMEs have adopted more value added solutions to support their specific requirements, helping them solve some of the greatest societal challenges and improve human conditions to promote growth and advancement in society”.

Mobile Doctors have managed to transform the healthcare industry. No longer concerned with infrastructure delivery and operational issues, MD 24-7 can now focus their energies on more core areas of their business, and leave their IT needs to Microsoft.