Dubai Customs has effectively countered intellectual property rights violations, working to protect both the community and the economy from the harm caused by counterfeit goods. This effort also strengthens Dubai’s investment environment by enabling producers to avoid losses resulting from brand counterfeiting. In 2024, the department recorded 54 seizures involving 10.8 million counterfeit items. Protecting intellectual property rights is a key pillar of the UAE’s economic development strategy. To enhance its efforts, Dubai Customs provides advanced training for its staff and inspectors, equipping them with the skills to detect counterfeiting and piracy with high efficiency. These efforts are reinforced by cutting-edge innovations and technologies in inspection, along with the deployment of smart IT applications to optimize operational effectiveness.
H.E. Dr. Abdulla Busenad, Director General of Dubai Customs, highlighted that the emirate's commercial sector is thriving, in line with the economic objectives outlined in Dubai’s D33 Economic Agenda, launched by H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Dubai's extensive network, spanning multiple countries, has contributed to notable growth in foreign trade, with sea freight up by 23%, land freight by 21%, and air freight by 11.3% in 2024 compared to 2023. Dubai Customs plays a key role in supporting the emirate's economic vision, strengthening international trade ties, and enhancing operational efficiency through digital customs services.
Dubai Customs saw an exceptional 49.2% growth in customs data in 2024 compared to the previous year. Its smart services have gained global recognition as a benchmark in modern customs practices. The department also made significant strides in protecting intellectual property, seizing over 10.8 million items.
Dubai Customs continues to safeguard Dubai’s borders, achieving 3,273 seizures, including a 56% increase in drug-related apprehensions. Its efforts are vital for protecting both the economy and society. The department has also made impressive progress on key projects, completing 55 out of 84 initiatives in 2024, resulting in a 5% increase in handled cargo, 8% more passenger bags, and a 9% rise in processed passengers.
As part of its efforts to enhance Dubai's global competitiveness and leadership in government work, Dubai Customs has received numerous prestigious international and local awards. The department was ranked first globally in the Platinum Classification Index by IdeasUK Organization, achieving the highest rating for the fifth consecutive year. Additionally, Dubai Customs secured second place globally in the “Big Idea of the Year” category for health and safety innovation with its creation of "Safe Cabinets from Harmful Radiation." The department also maintained its position in the elite category of the 2024 Dubai Government Excellence Program awards.