Emaar Hospitality Group is world’s first hotel chain to win ISO 28000

Emaar Hospitality Group, the hospitality and leisure subsidiary of Emaar Properties PJSC, is now the world’s first hotel chain to secure the ISO 28000: 2007 certification from British Standards Institute (BSI) for its Security Management System.

Following an intense review of the security supply chain management system, BSI awarded the prestigious certification, valid for three years, which underlines Emaar Hospitality Group’s competencies and readiness in implementing appropriate controls to manage potential security threats – both tangible assets such as our buildings as well as our information and data security.

Chris Newman, Chief Operating Officer of Emaar Hospitality Group, said: “As the only certifiable standard available today, focusing on a holistic Security Management System, winning the certification is a strong statement on our capabilities to mitigate safety & security risks proactively. It demonstrates our ability to optimise operational & capital expenditure, and manpower management, contributing to our strong financial fundamentals and our commitment to deliver superior guest experiences. We are committed to ensuring that our supply chain is secure, resilient and well-managed at all touch-points, and will continue to build on this prestigious citation.”

The ISO 28000 framework evaluates security as a core business function and integrates security prerogatives across all activities. The BSI team reviewed the Security Management System for how Emaar Hospitality Group manages security risks and the processes the Group has put in place to mitigate any potential threats.

The ISO 28000: 2007 certification positions Emaar Hospitality Group to integrate and seamlessly manage Information Security, Health & Safety and Business Continuity across all its operations. It also supports the Group in our expansion plans to new geographies as it creates a robust framework to put in Security Management Systems with efficiency and reliability.

In addition to the cost efficiency, the certification highlights Emaar’s improved asset management strengths, and assures great competitive and commercial advantage. Adding to its brand equity, the certification assures that Emaar Hospitality Group sets its security standards as well as the safety aspects of all the services as per international standards.

Adopting a business-centric approach to risk management through professional decision-making, the certification will further drive Emaar Hospitality Group to eliminate any inefficient resource management practices, and brings greater accountability and transparency across its operations.

Emaar Hospitality Group has defined its credentials in the hotel industry with its three hotel brands, each with a distinct niche – The Address Hotels + Resorts, Vida Hotels and Resorts and Rove Hotels. The certification covers all hotels and serviced residences under these brands as well as the leisure assets of Emaar Hospitality Group including Arabian Ranches Golf Club and Dubai Polo & Equestrian Club.