Emirates Health Services Bolsters Commitment to Enhancing Patient Experience

 Emirates Health Services deepens its commitment to enhancing the patient experience by hosting the second session of The Patient and Family Advisory Council (PFAC) at the Abdullah Bin Ali Al Sharhan Health Center in Ras Al Khaimah. The meeting focused on reviewing and improving primary healthcare services to uphold the highest standards of healthcare delivery.

The session included a review of Emirates Health Services' notable achievements, such as 64 of its affiliated health centers obtaining accreditation from the Joint Commission International (JCI). This accomplishment underscores EHS’s commitment to implementing the highest standards of safety and healthcare quality, a significant step in solidifying the UAE's leading position in healthcare, being the global leader in healthcare facility accreditation rates.

Dr. Aisha Mohammed Suhail, the Chairwoman of the Patient and Family Advisory Council (PFAC), underscored the importance of this meeting for facilitating the exchange of ideas and proposals to improve healthcare services. She expressed her satisfaction with the council's accomplishments thus far and her anticipation for implementing additional enhancements in healthcare services. These endeavors aim to enhance customer satisfaction and uphold EHS’s vision of providing top-tier healthcare services.

Saif Al Hassani, Head of Service Development and User Experience at Emirates Health Services (EHS), highlighted the recent developments, including the rollout of the “Zero Government Bureaucracy” program as well as the Digital Care Center launched in late July. This center aims to deliver comprehensive medical services through virtual patient interactions, eliminating the need for in-person visits to healthcare facilities, thereby saving patients time and effort.

The council's agenda featured a comprehensive review of the service portfolio offered by the EHS’s  primary healthcare centers. It also emphasized recommendations, future strategies, and enhancements implemented in the services. These included standardizing clinical and administrative protocols, upgrading center infrastructure for patient safety, and the pivotal role of these improvements in elevating customer satisfaction levels.

Wrapping up the session, council members conducted a field visit to the Abdullah Bin Ali Al Sharhan Health Center to gain firsthand insight into the patient experience. Serving in an advisory role, the council offers valuable inputs and recommendations on matters affecting patients' journeys while accessing services at EHS’s facilities.