EVHC Latest Addition to Nissan Saudi Arabia’s Suite of Digital Services

• Electronic Vehicle Health Check (EVHC) minimizes service lead time while assuring the highest service quality to Nissan customers
• The service is free of charge and available at all Petromin Nissan service centers

Nissan Saudi Arabia has deployed their latest digital service, the Electronic Vehicle Health Check (EVHC), in line with their approach to integrate digitalization across their functions and services. This addition to the aftersales services provided by Nissan Saudi Arabia is part of its efforts to enable intelligent services for customers. 

The move is the latest in Nissan KSA’s continuous endeavor to optimize the digital customer experience, providing functionality, convenience, and efficiency without compromising on quality. The EVHC is an electronic tablet that is used by service staff at Nissan’s authorized dealer in KSA, Petromin Nissan’s service centers, to record and digitally perform all elements of the customer journey in the service workshop. 

The EVHC process begins from admitting a customer’s vehicle and until receiving the final invoice. It allows customers to see and review all the maintenance related activities, service jobs scheduled or performed on their vehicle. The customer receives and approves recommended service jobs online conveniently through email or through WhatsApp and has visibility on costs in advance with effective service cost detailing and cost explanation. Detailed service reports and invoices are also available digitally. The EVHC serves to minimize service lead time while assuring the highest service quality to customers. This initiative is also eco-friendly as it minimizes paperwork usage and creates a safer environment. The EVHC service is free of charge and available at all Petromin Nissan service centers.

Adib Takieddine, Managing Director of Nissan KSA, said: “Digitalizing the service journey by utilizing the EVHC results in a higher level of efficiency in customer communication and a significantly enhanced customer experience. The continuous innovation displayed by the Nissan KSA team in finding and applying digital competencies showcases the way we are applying the Nissan Next approach in the KSA market to stand out as an innovative customer-centric brand that consistently delivers convenience and excellence”. 

Commenting on the innovative new service, Aftersales Director at Nissan KSA, Eng. Ahmad Taha said: “The launch of this new digital service is a continuation of our team’s drive to prioritize the customer by providing a smooth and convenient customer journey. The EVHC service not only streamlines the vehicle checkup process, but also provides full visibility and control to our customers from start to finish. The team here at Nissan KSA will always ensure that our customers have an accessible digitally enabled experience.”

The new digital service showcases Nissan KSA’s consideration for existing Nissan owners, as the company continues to optimize the customer journey through digitalization. By giving Nissan owners complete control and transparency of their aftersales EVHC experience, Nissan KSA has streamlined the process with the customer’s comfort and convenience in mind.