OSN brings new digital customer experience with new smart kiosk in Saudi Arabia

OSN, the region’s leading entertainment network, has ushered in a new digital consumer experience at Dhahran Mall to serve customers quicker, smarter and with greater efficiency.

As part of this strategy, OSN is transitioning into a digital, paperless retail environment to enhance the customer experience and better showcase its content, technology and product offerings. The retail transformation aims to build on OSN’s significant success in delivering high-level customer service to prospective and existing subscribers.

OSN’s kiosk at Dhahran Mall features distinct engagement zones for kids, adults and families built around content and technology and designed to provide a fun digital engagement experience whilst they explore OSN. 

Bandar AlSunbuly, General Manager of OSN’s Saudi Arabia operations, said: “Our new kiosk at Dhahran Mall is a multi-dimensional hub that provides customers a fun, interactive and technological experience that engages them with our latest content and packages. It also offers convenient services such as the option to upgrade, pay subscriptions and order box office content. The digital change programme we have steadily implemented over the past year extends to all aspects of our business. This is yet another example of how we continue to lead the market in customer-focused innovation.”