Zoho sheds light on importance of AI to businesses at AI Cloud Expo in Riyadh

Zoho Corp., a leading global technology company, is participating in the AI Cloud Expo 2022 to showcase its innovative AI-powered applications and shed light on the importance of adopting these advanced technologies to propel businesses forward. The event is taking place in Riyadh from 22-24 May 2022.

Focused around Artificial Intelligence (AI), data and cloud computing, the event brings together industry experts and leaders from global organizations in the technology field to share knowledge and exchange insights. As part of a presentation entitled “supercharging businesses with AI”, Zoho highlighted the value AI-enabled apps can bring to businesses and ways they help in improving efficiency and saving resources. During the presentation, Zoho showcased some of its products’ features that boast AI capabilities including Ask Zia.

"With more than a decade of continuous innovation and adoption of artificial intelligence into its systems, Zoho went above and beyond to excel its R&D. We have established an in-house division, the Zoho Labs, dedicated to developing and deploying emerging technologies that help businesses improve efficiency, and reduce operational costs as well as enhance overall user experience," said Izzeddin Al Mozayen, Zoho's Regional Manager in Saudi Arabia. 

Zoho deploys advanced technologies in its 50 plus applications, and combines more than 23 AI-enabled capabilities across the product offerings such as voice assistant, facial recognition, Natural Language Processing (NLP), Optical Character Recognition (OCR), predictive analysis, root cause analysis and more.

"Over the years, Zoho has developed its own technological stack from the ground up, and continued to vertically integrate the technology stack as well as operate on every level, including running its own data centers. This ensured that our customers received an unparalleled customer experience and continues to present an added value to small and medium enterprises."

Zoho also revealed that as part of the forthcoming development, applications will further integrate OCR, object recognition and video processing capabilities that will take its CX to new heights. 

Zoho witnessed a remarkable growth over the past years in the region, with Saudi Arabia ranking second biggest market in the Middle East and North Africa. Last year, Zoho opened its first office in the kingdom in Riyadh, and continues to invest in hiring local talents as part of its 'transnational localism’ strategy. As part of the strategy, Zoho plans to collaborate with local entities and organizations to help enable a digital economy and contribute to the 2030 Saudi vision.