Cisco Commends STC for Largest Self-Service Contact Center in MEA

Cisco announced today that it has bestowed upon the Saudi Telecom Company (STC), an award for “Outstanding Self-Service Customer Experience.” The award, presented by Rabah Zarzour, Client Executive – Strategic Accounts SP, Middle East Region Cisco at a ceremony which took place at Gitex 2015, was accepted on behalf of STC by Eng. Nasser Sulaiman Alnasser, Senior Vice President of Technology and Operations.

“Providing a world class customer service experience is a top priority for STC. Our self-services are considered the largest such service ports in the Middle East and North Africa (MENA). Over 80% of customers are served utilizing automated services via the IVR as well as being one the highest system with availability,” commented Eng. Nasser Alnasser.

“Over the past few years, STC has made significant investments improving the customer service experience for its subscribers utilizing the latest customer care innovations and technology solutions from Cisco. STC is especially renowned, in Saudi Arabian market as well as the entire region, for delivering fast, effective interactive voice response self-service to their callers through the largest deployment of Cisco Unified Customer Voice Portal in Middle East and Africa,” commented Zarzour.

“We deliver fast and effective interactive voice response self-service to our customers in STC through the largest deployment of Cisco Unified Customer Voice Portal in Middle East and Africa because Cisco has the proven technology solutions and expertise in this area,” Alnasser added.

 “We are exceptionally proud both of our longstanding strategic partnership with STC and also to be able to witness first-hand just how much Cisco’s Customer Care technologies are enabling STC to provide a differentiated customer service experience to keep ahead in a market which is being driven by the next wave of the internet, the Internet of Everything (IoE). We applaud STC for receiving this accolade today and wish them continued success as they strive to grow their business and improve their customer experience capabilities,” Zarzour concluded.