Dollar recognised for customer satisfaction

Car Trawler, the world’s leading B2B travel technology platform providing car rental and ground transportation solution recognized Dollar, one of the fastest growing car rental companies in the region, for its outstanding customer service at this year’s World Travel Market.

Simon Ward, Global Supply Team Manager and Paul O’Sullivan, Supply Team Manager of CarTrawler presented the Customer Satisfaction Award 2017 to Marwan Al Mulla, General Manager of Dollar for UAE and Oman due to their superior customer service score and low customer complaint ratio.

CarTrawler works to strengthen communication between customers and travel companies to ensure more ground transportation solutions in the world and it is a partner of airlines, travel agents and other travel services companies in the world.

“It is a great honour to be recognised by the world’s leader in the online car rental market. At Dollar, we provide customers with the highest quality service because we want them to experience an enjoyable and hassle-free journey when visiting the UAE. This is an achievement for the whole team and we will continue to further enhance our service to ensure utmost customer satisfaction,” commented Al Mulla.

Dollar has more than 4,600 vehicles including specialty cars such as Jeep Wrangler, Dodge Charger, BMW, Mini Cooper, Volkswagen GTI, 4x4s and convertible cars. Dollar has 26 outlets in the UAE with locations in major UAE airports and shopping malls making it convenient and comfortable for customers to drive the car to their preferred destination.