NWC: eBranch to soon serve all NWC customers in four cities

The launch of the eBranch for customer services is an example of the multiple options offered by NWC to provide a better service and ensure a wider scale of customer satisfaction, according to Eng. Yousif Abdullah Al-Said, Senior Director for NWC Electronic Applications and General Supervisor of the eBranch Project. He assured that NWC’s IT Directorate has executed all final tests and technical preparations to make the electronic service ready to accept all customer requests in four cities under NWC supervision: Riyadh, Jeddah, and soon Makkah and Taif.

Eng. Al-Said said this is just one of the tools to be launched for NWC’s ever evolving customer services. The service embodies a new trend, is different from the actual routine system of handling customer requests, and carries multiple benefits, he added. Eng. Al-Said noted the service was launched upon instructions from HE Eng. Abdullah Abdulrahman Al-Hussain, Minister of Water and Electricity and NWC Chairman of the Board of Directors; members of the Board of Directors; and Dr. Loay Ahmed Al-Musallam, NWC CEO.

These instructions included building an extensive electronic services system to ensure customer satisfaction and alleviate difficulties in getting through to Customer Services Centers. He said this service is only one of the unique electronic solutions offered by NWC for its customers and is managed by distinguished Saudi employees.

Eng. Al-Said explained that NWC would give its customers the opportunity to receive optimum benefit from the increasing and extensive technical systems owned by NWC. He noted this would lead to more efforts being directed towards diversifying services and spreading awareness and bringing in more benefits in the water and environmental services sectors.

Eng. Al-Said revealed that Riyadh and Jeddah customers’ actual usage of the eBranch service is a good indication that the techniques used to develop the application are efficient, electronic systems are interactive and the level of technology is of an international class. Moreover, this website is compatible with all devices such as computers, tablets or smart phones.

Eng. Al-Said added the application would provide all NWC services to its customers. They have no need to visit NWC Customer Services Centers or contact Call Centers. However, Customer Services Centers would continue to receive customers during regular working hours, while the eBranch will operate around the clock according to the NWC strategy of diversifying service platforms.